Total number of calls to the surgery: 2,744 (Down from 3,185)
Number of calls answered within two minutes: 1,482 (Down from 1,574)
Number of calls abandoned: 213
Items issued by prescription: 12,926
Referrals made: 215
Fit notes issued: 149
Administrative communication issued (letters/emails): 2,241
Text messages sent and received: 432
Total Digital requests submitted to the practice: 4,432
Appointments total: 1,366
Appointments seen: 1,278
Appointments did not attend: 88
